medical record safety

Stories from people dealing with medical record safety — what changed, who decided it, and what the ordinary days look like now.

1 story

A notebook with phonetic spellings beside a clinic phone and computer keyboard.

Work

A Clinic’s Voice System Mangled Names. She Trained It for $0

A tribal clinic’s automated phone system sent callers to the wrong records when it misheard local surnames. The receptionist spent 11 months documenting corrections without added pay or authority.

Mara Quinn · September 21, 2026 · 7 min

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