customer ratings

Stories from people dealing with customer ratings — what changed, who decided it, and what the ordinary days look like now.

1 story

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Watched

Doorbell Camera AI Turned Her Service Visit Into a Suspension

A customer uploaded doorbell footage with a low rating. An AI system interpreted the worker’s voice and movements, escalating the complaint and pausing her access to jobs.

Theo Brand · October 20, 2026 · 8 min

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