Stories from people dealing with performance scoring — what changed, who decided it, and what the ordinary days look like now.
2 stories
Work
The optimizer learned travel times from workers who mostly drove. For one aide, an 18-minute trip meant 54 minutes on two buses and a lower performance score.
Mara Quinn · November 10, 2026 · 7 min
Work
A towing dispatcher kept rejecting automated routes during storms. The drivers stayed out of floodwater, but her performance score fell with every override.
Mara Quinn · 7 min read
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